Our Promise and Commitment
We are committed to providing you the most complete
selection of quality products, at the best prices, from the
most helpful product experts in the business. We stand
behind everything we sell at Netshops, and promise you
the absolute best online shopping experience. We have done
everything possible to make purchasing at our site the best
option of any existing retailer online or offline. We really
pride ourselves on offering an unparalleled selection,
excellent product knowledge, and fast service. If we are
fortunate enough to earn your business, we will do
everything possible to make sure this is one of the best
online retail experiences you have had.
Great Products at Great Prices
We do our best every day to ensure that our prices are
the best you can find anywhere*. We constantly check our
prices to verify you are getting the best value. When you
are comparing our prices with other online retailers, please
make sure you are checking the total price (which includes
the price of the item, shipping costs, and applicable taxes)
and order processing time. We would be very surprised if you
find a total price lower than ours, but let us know if you
do and we'll attempt to match it at the time of purchase. We
strive to bring you great value and service, which means
offering you great products at great prices.
*Guarantee excludes clearance/closeout items, non-retail,
private sales, membership clubs, and auction websites. The
internet site must have the exact brand and model available
for purchase and delivery.
(Out of stock or back ordered
items are not eligible).
30-Day No-Hassle Return Guarantee
Customer satisfaction is our top priority, and we want
you to be completely satisfied with your purchase. If you
are not satisfied with your purchase, you can return or
exchange the item within 30 days of receipt as long as the
item is returned in new, unused and resalable condition
inside its original packaging. Your return may be subject to
restocking and shipping fees for each individual product as
defined in our
Returns and Exchange policy.
Customer satisfaction is our top priority and we want you to be
completely satisfied with your purchase. We have set
specific guidelines to ensure a quick and hassle-free return
and exchange process. We have a fully staffed team of
experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON
ARRIVAL. If your item was shipped to you by motor
freight, please inspect the product for visible damage
before the carrier leaves. Please make any notations on the
Bill of Lading (delivery receipt).
If you are not satisfied with your purchase - you can
return or exchange the item within 30 days of receipt as
long as the item is returned in new, unused and resalable
condition inside its original packaging.
All items properly returned under this policy are
eligible for a refund. We will credit you for the total
purchase price, upon receipt of the item, less any
applicable restocking fees. Additional fees may apply if not
returned in original packaging. Return shipping costs will
be at the customer's expense. Returns will be inspected
prior to credit given. Please keep in mind, credit card
companies vary in the time they post credits to your
account. Please allow one to two billing cycles for the
refund to appear on your statement.
Please contact customer service at 1-866-370-4398 or
for further instructions on your return and to
receive an RMA (Return Merchandise Authorization) number. In
the unlikely event that your order is incorrect, missing
parts, damaged or defective please call us within 30 days
and we will send you the correct item, replacement item, or
replacement parts at no cost to you. Our customer service
hours are Mon-Fri 9:00 AM to 7:00 PM ET.
A restocking charge may apply to specifically noted
items. Certain orders can not be returned due to their
uniqueness and personalization to your specific request.
Please click on the More Info Tab and then the Return &
Exchange link on the page of the item you ordered to
determine the exact fee.
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Delivery times can vary for each product based on the delivery location
and the size of the product. You can view estimated delivery
dates for individual products by using the "Check Arrival
Date & Shipping Cost" calculator on the product page. This
is especially useful if your gift is time sensitive. By
calculating an estimated delivery date, you can easily
determine what shipping method will best ensure your package
gets to the desired location in time. Due to the size of
some products, ground shipping may be the only shipping
method available.
How is my total delivery time determined?
The total delivery time for your order is calculated from
the time your order is placed until the time you receive it.
The diagram below shows how the Total Delivery Time is
broken down into pre-ship processing time and shipping time.
Pre-Ship Processing Time is the time it
takes from when you submit your order to when the product
leaves the warehouse. This time is needed for products that
are shipped to you directly from our manufacturers. The
manufacturers need this time to fulfill your order and in
some cases, custom build the product.
Shipping time is measured from when your
order leaves the warehouse to when it arrives at your home
or office. |
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